The Product Experience

In this episode, Nina Olding, Staff Product Manager at Weights & Biases and formerly at Google DeepMind, working on trust and compliance for AI, joins Randy to explore the UX challenges of AI‑driven features. As AI becomes increasingly woven into digital products, the traditional UX cues and trust‑signals that users rely on are changing. Nina introduces her framework of the three “A’s” for AI UX: Awareness, Agency, and Assurance, and explains how product teams can build this into their AI‑enabled products without launching a massive transformation programme.

Key Takeaways
— As AI features proliferate, the UX challenge is less about the technology and more about how users perceive, understand and trust the interactions.
— Trust is based on three foundational dimensions for AI‑enabled products: Awareness, Agency, Assurance.
— Awareness: Make it clear when AI is involved (and when it isn’t). Invisible AI = risk of misunderstanding. Magical AI without context = disorientation.
— Agency: Give users control, or at least the option to opt‑out, define boundaries, choose defaults vs advanced settings.
— Assurance: Because AI can be non‑deterministic, you must design for confidence—indicators of reliability, transparency about limitations, ability to question or override outputs.

Chapters
00:00 – Intro: Why AI products are failing on trust
00:47 – Nina Old’s journey from Google DeepMind to Weights & Biases
03:20 – The UX of AI: It's not just a chat window
04:08 – Introducing the Three A’s framework: Awareness, Agency, Assurance
08:30 – Designing for Awareness: Visibility and user signals
14:40 – Agency: Giving users control and escape hatches
21:30 – Assurance: Transparency, confidence indicators, and humility
28:05 – Three key questions to assess AI UX
30:50 – The product case for trust: Compliance, loyalty, and retention
33:00 – Final thoughts: Building the trust muscle

Featured Links: Follow Nina on LinkedIn | Weights & Biases | Check out Nina's 'The hidden UX of AI' slides from Industry Conference Cleveland 2025

We’re taking Community Questions for The Product Experience podcast.
Got a burning product question for Lily, Randy, or an upcoming guest? Submit it here.

Our Hosts
Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A...

In this episode of The Product Experience, Lily Smith speaks with Vidya Dinamani, product veteran, coach, and Co-founder of Product Rebels, about how to tell if your team is truly product-led or just paying lip service. With over a decade of experience coaching hundreds of teams, Vidya shares her insights into the critical elements of product maturity, the most overlooked barriers to effective product work, and how Product Rebels' diagnostic framework is helping companies move from chaos to clarity. 

Chapters
00:00 – The customer conversation gap
01:28 – Meet Vidya Dinamani and Product Rebels
03:35 – Why they built a diagnostic, not an assessment
04:45 – Mindsets, competencies, and the missing piece: resources
06:28 – AI readiness: the new fourth pillar
07:40 – What it really means to be product-led
09:59 – How teams are using the diagnostic
13:10 – Breaking down the four pillars
16:01 – Why access to customers remains a key obstacle
17:38 – Patterns, or lack thereof, in product maturity
20:26 – AI readiness in context
23:59 – A case study: product maturity at scale
27:52 – Final thoughts on assessment vs naming

What we learned from Vidya 

• Most product teams lack customer access: 70–80% of PMs Product Rebels encounter say they’ve never spoken to a customer.
• Being product-led requires more than intent: It demands mindset, core competencies, supportive resources—and now AI readiness.
• Diagnostic, not assessment: Their tool isn’t about performance reviews; it’s a heat map that reveals where to begin your transformation.
• AI is not a bolt-on: AI readiness is most effective when integrated into the broader product maturity conversation, not treated as a silo.
• Start with one thing: Rather than trying to become product-led across the board, identify a single focus area and build momentum from there.
• Internal PMs need customer framing too: Even teams building internal platforms need customer advocacy and insight.

Featured Links: Follow Vidya on LinkedIn | Product Rebels 

We’re taking Community Questions for The Product Experience podcast.
Got a burning product question for Lily, Randy, or an upcoming guest? Submit it here.

Our Hosts
Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A...

Building the right thing is hard. Building the wrong thing is easy and costly. In this episode, Jason Sparks, Principal Product Manager at ReUp Education, dives deep into the discipline of continuous validation inside enterprise environments. From managing stakeholder pressure to proactively engaging customers in discovery, Jason shares battle-tested approaches for avoiding the classic trap of solution-first thinking.

Chapters

• 0:00 – The risk of unvalidated assumptions
• 1:02 – Meet Jason Sparks and his mission at ReUp
• 3:02 – From college dropout to product leader
• 5:19 – Product-market fit inside the enterprise
• 6:03 – Why most ideas don’t need building
• 8:10 – Misalignment: wrong product, wrong market
• 10:05 – Executive interference and assumption management
• 12:33 – Validation is not a one-off
• 14:44 – Continuous discovery in practice
• 15:38 – How to validate enterprise product ideas
• 17:02 – Story decks, user interviews and field testing
• 19:11 – Grading feedback and customer fit
• 21:11 – The danger of over-friendly users
• 23:08 – The power of early champions
• 25:21 – Preparing for and running discovery sessions
• 27:35 – Value testing and competitor awareness
• 29:08 – When to walk away from the wrong customer
• 31:17 – What happens after the meetings
• 33:30 – The role of AI in user research
• 35:46 – What Jason would do differently today

What you'll learn from Jason

— Validation should be continuous: One round of user feedback isn’t enough. Real product-market fit evolves through repeated conversations and iteration.

— Assumptions must be challenged: Build a culture where being proven wrong is celebrated, not feared.

— Don’t let leadership derail discovery: Product managers must set boundaries and bring clarity on the problem space before execution begins.

— Grading users is as critical as grading feedback: Identify the right customers to listen to—being nice isn’t the same as being the right fit.

— Use discovery decks to guide conversations: Jason uses bold assumptions, interactive sessions, and immediate iteration to refine ideas quickly.

— Tech accelerates, but doesn’t replace, human insight: AI tools for sentiment and semantic analysis are powerful but should supplement—not substitute—real human interaction.

Featured Links:

We’re taking Community Questions for The Product Experience podcast.
Got a burning product question for Lily, Randy, or an upcoming guest? Submit it here.

Our Hosts
Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A...

Why do great product ideas fail to gain traction? According to Elena Luna, it’s rarely about the strategy and more often about the storytelling. In this episode of The Product Experience, Elena Luneva, a seasoned CPO, GM, and Maven instructor, joins Randy Silver live from INDUSTRY 2025 to explore how product leaders can better communicate the why behind their product decisions.

What we learned from Elena
— Speaking 'User' isn’t enough – Executives care about business impact, not just engagement metrics.
— Translate features to financials – Frame product initiatives in terms of ARPU, opex savings, or revenue impact.
— Use storytelling with data – Combine real user insights with projections to make your case.
— Seasonality matters – Product testing should account for time-of-year and market behaviour.
— Align go-to-market early – Synchronising product and sales is key to driving measurable outcomes.
— Ask better questions – Start with: What is it? Why does it matter? How much will it cost? When will we get it?

Chapters
2:45 – The Ceiling for Great PMs
4:09 – Speaking Executive
5:22 – Case Study: Nextdoor Maps
9:52 – Translating Engagement to Revenue
10:49 – Embedding Finance into Product Thinking
12:43 – Pivoting During COVID
14:36 – Business Fluency at All Levels
16:00 – Building Context Across Teams
18:26 – The Four Questions
20:06 – Thinking in Horizons
22:43 – Shifting Accountability
26:23 – CPMO vs. CPTO
27:43 – Common Mistakes
29:42 – Seasonality & Cannibalisation
32:29 – Practical First Steps
34:21 – Credits & Outro

Featured Links: Follow Elena on LinkedIn | Elena's Substack | Industry Conference Cleveland 2025 recap at Mind The Product | Sign up to Elena's coaching course 

We’re taking Community Questions for The Product Experience podcast.
Got a burning product question for Lily, Randy, or an upcoming guest? Submit it here.

Our Hosts
Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A...

In this episode of The Product Experience, Lily and Randy speak with Dan Dalton (Director of Product Management at Sage) about the current state of product management, and how the role must evolve in today’s climate.

Chapters
0:00 Introduction: product management at a crossroads
1:00 Dan Dalton’s background and path into product
3:00 The evolution of product management: 2010 to today
8:15 Framework‐fundamentalism, the broken ladder & career expectations
13:45 Why many product careers are being set up to fail
19:20 Responding to disruption: returning to basics, focusing on impact
24:40 The role of soft skills and mindset in product leadership
28:55 How Dan’s team operates: fast prototyping, design system, code assets
31:10 Hiring and developing product talent: soft skills over tick‐boxes
35:30 AI, hype and bubbles: what product leaders need to keep in mind
40:15 The mental flywheel: pragmatism, curiosity, resilience, detachment
45:00 Wrap up & closing remarks

Featured Links: Follow Dan on LinkedIn | Sage | 'Why is everyone hating on Product Managers?' feature by Peter Yang

We’re taking Community Questions for The Product Experience podcast.
Got a burning product question for Lily, Randy, or an upcoming guest? Submit it here.

Our Hosts
Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A...

You can’t build great products on gut instinct, and yet, according to IBM’s global study of 1,000 enterprises, 77% of organisations using generative AI aren’t seeing any financial benefit. In this episode on The Product Experience podcast, Lily Smith sits down with Matthew Certner, Digital Product Engineering and Design Partner at IBM, to unpack the four key traits that drive ROI in AI-powered product teams: flexibility, incremental and targeted delivery, data-led decisions, and cross-functional collaboration. 

Recorded live at the Industry conference, this conversation offers practical lessons for any product leader navigating the hype and reality of AI adoption. 

Chapters
00:00 – The danger of building on gut instinct
00:37 – IBM’s global study on generative and agentic AI adoption
01:00 – Meet Matthew Certner, Digital Product Engineering Partner at IBM
02:00 – Why most enterprises aren’t realising ROI from AI
04:50 – What the top-performing 20% of companies do differently
05:10 – The four key behaviours driving success
07:00 – Flexibility: adapting quickly to market feedback
08:10 – Incremental and targeted delivery — the “golden thread” principle
10:30 – Data-led decision-making versus the HIPPO effect
11:45 – Cross-functional collaboration and robust adoption
13:10 – Behavioural factors that make or break AI adoption
14:20 – Inside IBM’s “value orchestration” framework
15:10 – The Golden Thread in practice — a sticky-note story from Dallas
17:10 – Transparency and traceability in product development
18:00 – How IBM helps teams that aren’t seeing value from AI
21:00 – The paradox of moving too fast or too slow with AI
24:00 – Making the Golden Thread a living document
25:20 – Inside IBM Garage: speed of a startup, scale of an enterprise
27:40 – Why productivity savings, not hype, drive AI ROI
29:00 – How large organisations structure innovation teams
30:00 – The future: 800 million new products by 2026
31:00 – Why 95% will fail — and what the 5% will get right
33:10 – Final reflections: value, purpose and the human element

Featured Links: Follow Matthew on LinkedIn | IBM Garage | Industry Conference Cleveland 2025 recap at Mind The Product

We’re taking Community Questions for The Product Experience podcast.
Got a burning product question for Lily, Randy, or an upcoming guest? Submit it here.

Our Hosts
Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A...

Christian Idiodi, Partner at Silicon Valley Product Group, and Co-author of the valuable product book Transformed, dismantles some of the most persistent myths in product leadership. 

Drawing from his global perspective and work across Africa’s fast-emerging tech ecosystem, Christian makes the case for a new kind of leadership, one grounded in clarity, context, and radical trust.

Chapters
00:00 — The environment, not the people
02:00 — Building product leadership in Africa
06:00 — Stories of impact
10:00 — What real leadership means
14:00 — Managing minds, not hands
19:00 — The “first team” mindset
23:00 — Focus, not prioritisation
25:00 — Scaling and the myth of process
29:00 — AI and the redefinition of excellence
35:00 — Creating space for practice
40:00 — Product crits and leadership feedback
41:30 — Inspire Africa Conference

Key Takeaways
— Better outcomes start with better environments. Leadership is about designing the conditions for people to do their best work — not managing their output.
— Africa is building for Africa, by Africans. The Inspire Africa Conference is catalysing coaching, capital, and community to accelerate meaningful innovation.
— Strategy defines focus. If prioritisation is hard, the strategy probably isn’t real.
— Leadership is a different sport. Managing people’s minds, not hands, requires context, clarity, and trust — not control.
— AI won’t replace good leaders. But it might replace bad leadership. Judgment, product sense, and curiosity are the new differentiators.
— Create practice space. Growth requires safety to make mistakes, experiment, and learn — at every level of the organisation.
— Critique is culture. Teams that coach and critique together develop sharper thinking and stronger product judgment.

Featured Links: Follow Christian on LinkedIn | Silicon Valley Product Group | Inspire Africa 

We’re taking Community Questions for The Product Experience podcast.
Got a burning product question for Lily, Randy, or an upcoming guest? Submit it here.

Our Hosts
Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A...

In this episode of The Product Experience, Lily Smith speaks with Sahil Jain, co-founder and CEO of Samepage.ai, about one of product management’s hardest challenges: keeping teams aligned. 

From his early career at Yahoo and AOL to founding multiple startups, Sahil shares lessons on building products that tackle “unsolvable” problems like communication and alignment. He explains why shared understanding matters more than speed, how product managers can become better storytellers, and why early-stage startups should obsess over just a handful of teams before chasing scale.

Chapters

• 0:00 – Why alignment is so hard
• 1:14 – Sahil’s unconventional career path
• 4:00 – First foray into startups at AOL and beyond
• 6:50 – Founding AdStage and lessons from raising early capital
• 9:00 – Moving into product leadership after acquisition
• 12:53 – On delusion, motivation, and tackling “unsolvable” problems
• 16:34 – Starting Samepage.ai and the problem of information asymmetry
• 22:43 – Validating the problem and testing prototypes
• 27:22 – Why product managers are the perfect early adopters
• 29:20 – The first 10 obsessed teams: startup focus
• 34:00 – Neurodivergence, communication, and shared understanding
• 36:43 – From Claude Shannon to storytelling: frameworks for better communication
• 39:59 – Lessons from Duolingo on multimodal learning
• 41:19 – Where to find Samepage.ai

Featured Links: Follow Sahil on LinkedIn | Samepage.ai | 'What we learned at Industry conference - day one' feature by Louron Pratt at Mind the Product

We’re taking Community Questions for The Product Experience podcast.
Got a burning product question for Lily, Randy, or an upcoming guest? Submit it here.

Our Hosts
Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A...

In this episode of The Product Experience, hosts Lily Smith and Randy Silver speak with Damilola Adelekan, Lead Product Manager at Remedial Health, who discusses building pragmatic, people-centred solutions in Africa’s fragmented and under-resourced healthcare system. 

Chapters
05:30 – Early Lessons from Volunteering and Nonprofits
07:00 – Why Digitising a Broken System Isn’t Enough
10:00 – Tackling Trust, Funding, and Fragmentation in Healthcare
12:30 – Collaborating Beyond the Organisation
14:30 – Building a Full Healthcare Supply Chain
16:00 – Pragmatism Over Perfection in Product Vision
18:00 – Cross-Team Collaboration at Scale
20:00 – Structuring Product Work Across Functions
22:00 – Communications Tips for Cross-Functional Leadership
24:00 – Increasing Tech Adoption Among Low-Digital-Literacy Users
26:00 – Customer Research in Low-Tech Contexts
28:00 – Voice of the Customer: Calls, Feedback, and Sales Teams
30:00 – What Inspires a Product Manager in Nigeria?

Featured Links: Follow Damilola on LinkedIn | Remedial Health | Inspire Africa | 'How I got my job in product' feature with Damilola at Mind The Product

We’re taking Community Questions for The Product Experience podcast.
Got a burning product question for Lily, Randy, or an upcoming guest? Submit it here.

Our Hosts
Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A...