The Skift Travel Podcast

In this Skift Travel Podcast live session from Skift Global Forum, Skift’s Founding Editor Dennis Schaal sits down with Glenn Fogel, CEO of Booking.com and Booking Holdings, for a wide-ranging discussion on how technology is reshaping online travel. Fogel reflects on Booking’s evolution from the dot-com era to the dawn of agentic AI, sharing how the company is using new tools to enhance customer experience, unify its connected trip vision, and expand its B2B partnerships. He also weighs in on competition with Airbnb, regulation challenges in Europe, and the future of distribution through large language models like ChatGPT and Gemini — offering an insider’s perspective on what it takes to stay ahead in an increasingly AI-driven travel landscape. Presented by ⁠⁠EF World Journeys⁠⁠. Connect with Skift: LinkedIn: ⁠⁠⁠https://www.linkedin.com/company/skift/⁠⁠⁠ WhatsApp: ⁠⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠⁠Facebook: ⁠⁠⁠https://facebook.com/skiftnews⁠⁠⁠ Instagram: ⁠⁠⁠https://www.instagram.com/skiftnews/⁠⁠⁠ Threads: ⁠⁠⁠https://www.threads.net/@skiftnews⁠⁠⁠ Bluesky: ⁠⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠⁠ X: ⁠⁠⁠https://twitter.com/skift⁠⁠⁠ Subscribe to ⁠⁠⁠@SkiftNews⁠⁠⁠ and never miss an update from the travel industry.

In this special Skift Travel Podcast live session from Skift Global Forum, Skift CEO and Founder Rafat Ali sits down with Brian Chesky, CEO and Founder of Airbnb, for an in-depth conversation about the company’s evolution and what’s next for one of the world’s most influential travel brands. Chesky discusses Airbnb’s bold expansion beyond stays into services and experiences, its renewed focus on hotels and global markets, and how the company is preparing for a new era of AI-powered travel. From addressing slowing growth to redefining how travelers book and experience trips, this wide-ranging discussion offers an unfiltered look into Airbnb’s future and the broader shifts shaping travel and technology. Presented by ⁠EF World Journeys⁠. Connect with Skift: LinkedIn: ⁠⁠https://www.linkedin.com/company/skift/⁠⁠ WhatsApp: ⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠Facebook: ⁠⁠https://facebook.com/skiftnews⁠⁠ Instagram: ⁠⁠https://www.instagram.com/skiftnews/⁠⁠ Threads: ⁠⁠https://www.threads.net/@skiftnews⁠⁠ Bluesky: ⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠ X: ⁠⁠https://twitter.com/skift⁠⁠ Subscribe to ⁠⁠@SkiftNews⁠⁠ and never miss an update from the travel industry.

Luxury hospitality veteran Anna Nash, now President of Explora Journeys, joins Skift’s Sarah Kopit and Seth Borko to unpack how the brand is reframing the cruise experience as “ocean travel.” From positioning ships as floating boutique hotels to balancing wellness, cuisine, and destination immersion, Nash shares how Explora Journeys is targeting both longtime cruisers and first-time travelers. The conversation explores challenges in standing out in a crowded luxury market, shifting booking behaviors, and the role of sustainability and community-building at sea. Presented by ⁠⁠⁠⁠⁠⁠⁠EF World Journeys⁠⁠⁠⁠⁠⁠⁠. Connect with Skift: LinkedIn: ⁠⁠⁠https://www.linkedin.com/company/skift/⁠⁠⁠ WhatsApp: ⁠⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠⁠ Facebook: ⁠⁠⁠https://facebook.com/skiftnews⁠⁠⁠ Instagram: ⁠⁠⁠https://www.instagram.com/skiftnews/⁠⁠⁠ Threads: ⁠⁠⁠https://www.threads.net/@skiftnews⁠⁠⁠ Bluesky: ⁠⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠⁠ X: ⁠⁠⁠https://twitter.com/skift⁠⁠⁠ Subscribe to @SkiftNews and never miss an update from the travel industry.

This week on the Skift Travel Podcast, Editor-in-Chief Sarah Kopit and Head of Research Seth Borko return from the Skift Global Forum in New York City with their biggest takeaways from the industry’s “Super Bowl.” They break down Airbnb CEO Brian Chesky’s remarks about the company “getting serious” about hotels, examine Expedia’s latest moves in artificial intelligence under Ariane Gorin, and reflect on how the forum’s conversations revealed broader trends shaping the future of travel. From loyalty programs to the shifting balance between short-term rentals and hotels, Sarah and Seth unpack the key insights and the moments that defined the week for travel leaders. Presented by ⁠⁠⁠⁠⁠⁠EF World Journeys⁠⁠⁠⁠⁠⁠. Connect with Skift: LinkedIn: ⁠⁠https://www.linkedin.com/company/skift/⁠⁠ WhatsApp: ⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠ Facebook: ⁠⁠https://facebook.com/skiftnews⁠⁠ Instagram: ⁠⁠https://www.instagram.com/skiftnews/⁠⁠ Threads: ⁠⁠https://www.threads.net/@skiftnews⁠⁠ Bluesky: ⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠ X: ⁠⁠https://twitter.com/skift⁠⁠ Subscribe to @SkiftNews and never miss an update from the travel industry.

In this episode of the Skift Travel Podcast, Hilton CEO Chris Nassetta joins Skift CEO/Founder Rafat Ali for a candid conversation about leadership, culture, and navigating nearly two decades at the top of one of the world’s largest hotel companies. Nassetta reflects on how his personal approach to hospitality — from cooking dinner for large groups of family and friends to leading a company of more than 7,000 properties — shapes Hilton’s culture and strategy. The discussion covers the demands of consistent global expansion, the role of technology in guest experience, and why leadership in hospitality is about more than numbers on a balance sheet. Presented by ⁠⁠⁠⁠⁠⁠EF World Journeys⁠⁠⁠⁠⁠⁠. Connect with Skift: LinkedIn: ⁠⁠https://www.linkedin.com/company/skift/⁠⁠ WhatsApp: ⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠ Facebook: ⁠⁠https://facebook.com/skiftnews⁠⁠ Instagram: ⁠⁠https://www.instagram.com/skiftnews/⁠⁠ Threads: ⁠⁠https://www.threads.net/@skiftnews⁠⁠ Bluesky: ⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠ X: ⁠⁠https://twitter.com/skift⁠⁠ Subscribe to @SkiftNews and never miss an update from the travel industry.

As Skift gears up for Global Forum in New York, this week’s podcast features a replay of our recent webinar, Online Travel in Flux. Seth Borko and Sarah Kopit join founding editor Dennis Schaal to explore the forces transforming online travel. From the rise of AI in trip planning to the latest OTA strategies, loyalty innovations, and regulatory pressures, the conversation provides a timely look at how the industry is evolving. Dennis also brings in perspective from past Skift Global Forums, where industry-shaping announcements have taken place, and offers a preview of the discussions likely to unfold on stage this year. Presented by ⁠⁠⁠⁠⁠EF World Journeys⁠⁠⁠⁠⁠. Key Takeaways: How AI adoption is influencing both consumers and travel companies The shifting balance between direct bookings, OTAs, and challenger platforms The outlook for RevPAR and what “RevPAR Zero” means for hotels The rise of B2B as a growth engine for online travel companies Talent, loyalty, and the long-term impact of AI on the travel workforce Regulation and its potential to shape the competitive landscape Connect with Skift: LinkedIn: ⁠https://www.linkedin.com/company/skift/⁠ WhatsApp: ⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠ Facebook: ⁠https://facebook.com/skiftnews⁠ Instagram: ⁠https://www.instagram.com/skiftnews/⁠ Threads: ⁠https://www.threads.net/@skiftnews⁠ Bluesky: ⁠https://bsky.app/profile/skiftnews.bsky.social⁠ X: ⁠https://twitter.com/skift⁠ Subscribe to @SkiftNews and never miss an update from the travel industry.

The countdown to the FIFA World Cup 2026 is on, and New York–New Jersey is set to host the world’s biggest stage — including the final at MetLife Stadium. Seth Borko and Sarah Kopit sit down with Bettina Garibaldi, Chief Marketing and Communications Officer for the NYNJ Host Committee, to unpack how the region is preparing for an event expected to bring $3.3 billion in economic impact. From transit and mobility challenges to fan festivals and local business engagement, Bettina shares how the World Cup could transform the region’s hospitality landscape and leave a long-term tourism legacy. Presented by ⁠⁠⁠⁠EF World Journeys⁠⁠⁠⁠. Takeaways: New York–New Jersey will host eight matches and the final, expected to attract global audiences on par with 13 Super Bowls. The event is projected to deliver $3.3 billion in economic impact and support more than 26,000 jobs. Mobility and operations are top priorities, with agencies preparing for 80,000+ fans per match. Local businesses are encouraged to creatively engage visitors with thematic experiences, even without FIFA IP rights. The official FIFA Fan Festival at Liberty State Park will run all 39 days of the tournament. Beyond 2026, the tournament is seen as a chance to strengthen the region’s long-term tourism and hospitality brand. Connect with Skift: LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.social X: https://twitter.com/skift Subscribe to @SkiftNews and never miss an update from the travel industry.

Throughout the summer, Skift CEO Rafat Ali has been sitting down with travel leaders around the world for wide-ranging conversations about real estate, artificial intelligence, emerging destinations, independent hotels, and more.  For the last episode in this series, Ali sits down with Agoda CEO Omri Morgenshtern to talk about the evolution of Agoda over the last 20 years, with a particular focus on technology, artificial intelligence, and talent strategy. Morgenshtern discusses Agoda’s role within Booking Holdings, the company’s growth in Asia, and how it’s turning Bangkok into a tech hub by importing global talent and cultivating local engineers. The discussion dives deep into the real-world applications and limitations of generative AI – especially in enterprise settings – and how Agoda is integrating it across engineering, customer service, and product development. Presented by ⁠⁠⁠⁠EF World Journeys⁠⁠⁠⁠. Takeaways 1. Agoda Is Betting Big on AI—But Real Impact Takes Time: While generative AI has changed how engineers work, Morgenshtern says it’s not yet delivering the 5X or 10X productivity promised. Its true power lies in accelerating velocity and enabling new product features. 2. Bangkok as a Tech Hub Is No Accident: Agoda’s 50/50 model—pairing experienced global engineers with top local graduates—has transformed the Thai capital into what Morgenshtern calls “Silicon Valley in Bangkok.” 3. Customer Support Is the First Real AI Win: From translation to tone-matching to faster case resolution, generative AI is already improving customer experience and agent efficiency at scale. 4. Fintech Is the Next Loyalty Layer: Morgenshtern sees Agoda’s future in providing financial services to both consumers and partners, turning travel companies into banks and loyalty programs into financial ecosystems. 5. Vietnam’s Strategy Is a Tourism Case Study: While many markets are growing, Vietnam stands out for its deliberate, long-term approach to tourism development—including air routes, visa policy, and infrastructure investment. Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Facebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/Threads: https://www.threads.net/@skiftnewsBluesky: https://bsky.app/profile/skiftnews.bsky.socialX: https://twitter.com/skiftSubscribe to @SkiftNews and never miss an update from the travel industry.

On this episode of the Skift Travel Podcast, co-hosts Sarah Kopit and Seth Borko return from their summer break with a high-speed conversation featuring Boom Supersonic founder and CEO Blake Scholl. Scholl shares how Boom is working to make three-hour transatlantic flights a reality by the end of the decade, why Concorde failed to scale, and how Boom’s technology could silence the dreaded sonic boom. From regulatory wins in Washington to airline pre-orders from United and American, Scholl lays out how supersonic travel could reshape global tourism, business, and culture. Presented by ⁠⁠⁠⁠EF World Journeys⁠⁠⁠⁠. Connect with Skift: LinkedIn: ⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/skift/⁠⁠⁠⁠⁠⁠ WhatsApp: ⁠⁠⁠⁠⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠⁠⁠⁠⁠ Facebook: ⁠⁠⁠⁠⁠⁠https://facebook.com/skiftnews⁠⁠⁠⁠⁠⁠ Instagram: ⁠⁠⁠⁠⁠⁠https://www.instagram.com/skiftnews/⁠⁠⁠⁠⁠⁠ Threads: ⁠⁠⁠⁠⁠⁠https://www.threads.net/@skiftnews⁠⁠⁠⁠⁠⁠ Bluesky: ⁠⁠⁠⁠⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠⁠⁠⁠⁠ X: ⁠⁠⁠⁠⁠⁠https://twitter.com/skift⁠⁠⁠⁠⁠⁠ Subscribe to ⁠@SkiftNews⁠ and never miss an update from the travel industry.