The Dental Practice Heroes Podcast

The episode explores the challenges dental practice owners face when the selling doctor remains involved post-sale, sharing the experience of a coaching client, who struggled to implement his vision due to interference from the previous owner. Key themes include establishing boundaries, the importance of clear communication, and the necessity of cultivating relationships with staff for a successful transition. 
• Owning a dental practice means navigating complex relationships following a sale 
• The selling doctor’s role can inadvertently create resistance to change 
• Establishing a firm exit date aids in clear expectations 
• Communication about roles should focus solely on patient relationships 
• Building rapport with the team is crucial for successful transitions 
• Accepting turnover as part of evolving a practice highlights growth opportunities 
• Clarity and intentionality lead to thriving practice environments

Text us your feedback! (please note: we cannot respond through this channel))

Join our 2025 OmniPractice Group Cohort Kicking off in January at www.dentalpracticeheroes.com/omnipractice

I teach dentists how to make more money, work less, and create a team driven practice that runs itself. Join the DPH Hero Collective to Learn every single dental practice management tool you need to do it.

You will get:

✓Comprehensive Training to increase profit and engagement in your practice

✓Live Monthly Webinars to teach you how to run your practice

✓Live Question and Answer Sessions to get you help when you need it

✓A Community of practice owners to support and cheer you on

✓System and Protocol Documents to Edit, to standardize your operations

Visit www.DPHPod.com to Learn more.

The solution to an all-star dental practice comes down to five proven steps! In this episode, Alex Nottingham of All-Star Dental Academy explains how to craft a vision that guides key decisions, build and train a high-performing team, and leverage the power of coaching and masterminds. You'll learn strategies for leading a team that drives results, growing your practice, and more. Tune in now to start transforming your business into an all-star dental practice!

Topics discussed in this episode:

• Step one: setting a vision
• Step two: building a team
• Step three: effective training
• Step four: the power of coaching
• Step five: mastermind groups

Learn more about All-Star Dental Academy!
https://allstardentalacademy.com/

Check out the Dental All-Stars Podcast!
https://allstardentalacademy.com/dental-podcast/

Listen to our episode on phone call conversion here:
https://dentalpracticeheroes.libsyn.com/interview-the-3-silents-killers-in-your-practice-with-alex-nottingham

Text us your feedback! (please note: we cannot respond through this channel))

Join our 2025 OmniPractice Group Cohort Kicking off in January at www.dentalpracticeheroes.com/omnipractice

I teach dentists how to make more money, work less, and create a team driven practice that runs itself. Join the DPH Hero Collective to Learn every single dental practice management tool you need to do it.

You will get:

✓Comprehensive Training to increase profit and engagement in your practice

✓Live Monthly Webinars to teach you how to run your practice

✓Live Question and Answer Sessions to get you help when you need it

✓A Community of practice owners to support and cheer you on

✓System and Protocol Documents to Edit, to standardize your operations

Visit www.DPHPod.com to Learn more.

Courageous conversations are the difference between tension and trust in your practice. In today’s episode, Katherine Eitel Belt, CEO of LionSpeak, shares her framework for establishing clear expectations, empowering employees, and building trust through effective communication — all while retaining your top employees.

With her actionable strategies and tips, you’ll be able to maintain high standards, strengthen relationships with your team, and address conflicts with confidence. If you’re dealing with tardiness or performance issues in your practice, tune in to learn how to master courageous conversations and become a better leader!

Topics discussed in this episode:

• What are courageous conversations?
• Coaching versus courageous conversations
• How courageous conversations transform a workplace
• The ARCH framework for courageous conversations
• Effective conflict resolution strategies
• The importance of feedback

Learn more about Katherine Eitel Belt and LionSpeak:
https://www.lionspeak.net/

Download your free guides on Courageous Conversation!
https://www.lionspeak.net/courageous/

Text us your feedback! (please note: we cannot respond through this channel))

Join our 2025 OmniPractice Group Cohort Kicking off in January at www.dentalpracticeheroes.com/omnipractice

Join our 2025 OmniPractice Group Cohort Kicking off in January at www.dentalpracticeheroes.com/omnipractice

I teach dentists how to make more money, work less, and create a team driven practice that runs itself. Join the DPH Hero Collective to Learn every single dental practice management tool you need to do it.

You will get:

✓Comprehensive Training to increase profit and engagement in your practice

✓Live Monthly Webinars to teach you how to run your practice

✓Live Question and Answer Sessions to get you help when you need it

✓A Community of practice owners to support and cheer you on

✓System and Protocol Documents to Edit, to standardize your operations

Visit www.DPHPod.com to Learn more.

Nobody looks forward to raise discussions, but a few easy strategies can make them more productive and less awkward. This episode explores the right way (and the wrong way) to approach these conversations, including strategies to handle raise requests fairly and navigate challenges like wage compression. We share key lessons from our past mistakes, tips for setting clear performance and compensation expectations with your team, and why one-on-ones are crucial to this process.

Tune in to learn how to turn raise requests into growth opportunities for your practice and team!

Topics discussed in this episode:

• How raise conversations impact the workplace
• Benefits of a pay grade system
• Strategies to assess raise eligibility
• Maintaining fairness and transparency
• Balancing team morale with operational costs

Text us your feedback! (please note: we cannot respond through this channel))

Join our 2025 OmniPractice Group Cohort Kicking off in January at www.dentalpracticeheroes.com/omnipractice

I teach dentists how to make more money, work less, and create a team driven practice that runs itself. Join the DPH Hero Collective to Learn every single dental practice management tool you need to do it.

You will get:

✓Comprehensive Training to increase profit and engagement in your practice

✓Live Monthly Webinars to teach you how to run your practice

✓Live Question and Answer Sessions to get you help when you need it

✓A Community of practice owners to support and cheer you on

✓System and Protocol Documents to Edit, to standardize your operations

Visit www.DPHPod.com to Learn more.

What if monetary incentives are not the secret to inspiring your team? Join me, Dr. Paul Etchison, as we uncover the hidden power of intrinsic motivation and the compelling reasons why bonuses might actually hinder long-term engagement. By examining the over-justification effect through a fascinating study on blood donation, we'll explore how financial rewards can sometimes transform meaningful work into mere transactions. Instead, let's delve into the art of rallying your team around a shared mission and values, especially in the dental field, where emphasizing the vital role of dental health can ignite a sense of purpose and commitment.

Text us your feedback! (please note: we cannot respond through this channel))

Join our 2025 OmniPractice Group Cohort Kicking off in January at www.dentalpracticeheroes.com/omnipractice

I teach dentists how to make more money, work less, and create a team driven practice that runs itself. Join the DPH Hero Collective to Learn every single dental practice management tool you need to do it.

You will get:

✓Comprehensive Training to increase profit and engagement in your practice

✓Live Monthly Webinars to teach you how to run your practice

✓Live Question and Answer Sessions to get you help when you need it

✓A Community of practice owners to support and cheer you on

✓System and Protocol Documents to Edit, to standardize your operations

Visit www.DPHPod.com to Learn more.

How do you make bonuses work without the headaches? In this episode, you’ll learn how to leverage bonuses to boost team performance and calculate bonuses that drive growth without straining your bottom line. We explore the benefits of weekly versus monthly bonus systems, different performance-based incentives, and more.

Plus, find out how to address common challenges like ensuring fairness across roles and changing or eliminating bonus systems that no longer work. Listen now to discover how to build an effective bonus system that motivates, rather than distracts, your team!

Topics discussed in this episode:

• Why dental practices need a bonus system
• What makes an effective bonus system
• Aligning bonus systems with overhead costs
• Bonus system methods
• Managing team morale during bonus changes

Text us your feedback! (please note: we cannot respond through this channel))

Join our 2025 OmniPractice Group Cohort Kicking off in January at www.dentalpracticeheroes.com/omnipractice

Join our 2025 OmniPractice Group Cohort Kicking off in January at www.dentalpracticeheroes.com/omnipractice

I teach dentists how to make more money, work less, and create a team driven practice that runs itself. Join the DPH Hero Collective to Learn every single dental practice management tool you need to do it.

You will get:

✓Comprehensive Training to increase profit and engagement in your practice

✓Live Monthly Webinars to teach you how to run your practice

✓Live Question and Answer Sessions to get you help when you need it

✓A Community of practice owners to support and cheer you on

✓System and Protocol Documents to Edit, to standardize your operations

Visit www.DPHPod.com to Learn more.

Is your dental practice feeling more like a slog than a sprint? Join Dr. Paul Etchison as he unveils the secrets to shedding that metaphorical "backpack of bricks" holding you back from achieving rapid growth. We'll reveal how to attract the right number of new patients by honing your online presence with top-notch website design and glowing reviews. Master the art of brand identity communication, whether you aim to be the go-to family-friendly practice or cater to high-end adult services. And don't underestimate the power of phone interactions—your team's ability to make a stellar first impression could be the game-changer.

Text us your feedback! (please note: we cannot respond through this channel))

Join our 2025 OmniPractice Group Cohort Kicking off in January at www.dentalpracticeheroes.com/omnipractice

I teach dentists how to make more money, work less, and create a team driven practice that runs itself. Join the DPH Hero Collective to Learn every single dental practice management tool you need to do it.

You will get:

✓Comprehensive Training to increase profit and engagement in your practice

✓Live Monthly Webinars to teach you how to run your practice

✓Live Question and Answer Sessions to get you help when you need it

✓A Community of practice owners to support and cheer you on

✓System and Protocol Documents to Edit, to standardize your operations

Visit www.DPHPod.com to Learn more.

So, you're ready to hire leads in your dental practice. But do you know what it takes to set them up for success? This episode explores the keys to building a strong leadership team: clarity, trust, and accountability. You’ll learn how to define leadership roles with clear expectations, transition employees from team members to leaders, and integrate external hires into your practice without a hitch. Listen now for insights that will help you strengthen your leadership team and grow your practice!

Topics discussed in this episode:

• Challenges of defining leadership roles
• Setting up your first lead for success
• How to provide clarity and build an effective leadership team
• Promoting from within vs. hiring outside leads
• What true leadership looks like

Text us your feedback! (please note: we cannot respond through this channel))

Join our 2025 OmniPractice Group Cohort Kicking off in January at www.dentalpracticeheroes.com/omnipractice

I teach dentists how to make more money, work less, and create a team driven practice that runs itself. Join the DPH Hero Collective to Learn every single dental practice management tool you need to do it.

You will get:

✓Comprehensive Training to increase profit and engagement in your practice

✓Live Monthly Webinars to teach you how to run your practice

✓Live Question and Answer Sessions to get you help when you need it

✓A Community of practice owners to support and cheer you on

✓System and Protocol Documents to Edit, to standardize your operations

Visit www.DPHPod.com to Learn more.

What’s the secret to less stress, more productivity, and happier patients? A new management approach could be the key to transforming your dental practice from chaotic to efficient. In this episode, award-winning author and consultant Karyn Ross introduces the Toyota Way Lean process and explains how to implement its principles to address system breakdowns, proactively prevent problems, and empower your team.

We discuss why you need a dedicated office manager in your practice, how to effectively train employees, and more strategies to improve workflow and drive growth in your business. Tune in to learn more!

Topics discussed in this episode:

• Applying the Lean Process in your dental practice
• The crucial role of office managers
• How to train office managers in your practice
• Common management mistakes in a dental practice
• How to have difficult conversation with your employes
• Using Lean principles to improve patient care

Sign up for Karyn’s 8-Week Dental Practice Manager Training:

https://www.eventbrite.com/e/dental-practice-manager-training-tickets-1047118047267

Text us your feedback! (please note: we cannot respond through this channel))

Join our 2025 OmniPractice Group Cohort Kicking off in January at www.dentalpracticeheroes.com/omnipractice

Join our 2025 OmniPractice Group Cohort Kicking off in January at www.dentalpracticeheroes.com/omnipractice

I teach dentists how to make more money, work less, and create a team driven practice that runs itself. Join the DPH Hero Collective to Learn every single dental practice management tool you need to do it.

You will get:

✓Comprehensive Training to increase profit and engagement in your practice

✓Live Monthly Webinars to teach you how to run your practice

✓Live Question and Answer Sessions to get you help when you need it

✓A Community of practice owners to support and cheer you on

✓System and Protocol Documents to Edit, to standardize your operations

Visit www.DPHPod.com to Learn more.