ScaleUp Radio

In this episode of ScaleUp Radio, Kevin Brent speaks with Jeremy Stern, the founder of PromoVeritas, a promotional compliance specialist that has grown from a one-person operation into a global leader with a team of 50 and operations spanning 88 countries.

PromoVeritas ensures that promotions, competitions, and prize draws run by some of the world’s biggest brands—like Cadbury, Pringles, and Amazon—are legal, fair, and effective. Jeremy shares the story of his entrepreneurial journey, from founding the business 20 years ago after being fired from Sega to recently transitioning the company to an Employee Ownership Trust (EOT).

This episode is structured in three parts:

1. The Business and Its ScaleUp Journey: Jeremy discusses PromoVeritas' service offerings, business model, and impressive growth.
2. Challenges of Scaling Up: He reflects on overcoming ignorance about the need for compliance services, managing relationships with marketing clients, and adapting to hybrid working post-COVID.
3. Quickfire Questions: Jeremy shares his insights on leadership, maintaining culture, and the company’s plans for continued international growth.

Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts.

For now, continue listening for the full story from Jeremy.

Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.

If you would like to be a guest on ScaleUp Radio, please click here:

https://bizsmarts.co.uk/scaleupradio/kevin

You can get in touch with Kevin & Granger here:

kevin@biz-smart.co.uk

grangerf@biz-smart.co.uk

Kevin's Latest Book Is Available!

Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up.

More on the Book HERE - https://www.esusgroup.co.uk/

Jeremy can be found here:

https://www.promoveritas.com/

Resources:

Blinkist app - https://www.blinkist.com/

Eat, Sleep Work & Repeat by Bruce Daisley - https://eatsleepworkrepeat.com/

The Prince by Machiavelli - https://uk.bookshop.org/p/books/the-prince-the-original-classic-niccolo-machiavelli/3321256?ean=9780857080783

Hi there and welcome to another inspiring episode of ScaleUp Radio, the podcast designed to make navigating the ScaleUp journey a little easier by learning from the experiences of others. This week, I’m joined by Stephnie Gribble, founder and owner of Canine Collection, an innovative online dog store launched in January 2024.

Stephnie has achieved remarkable growth in less than a year, combining eco-conscious values with an eye for modern marketing strategies. In this episode, we’ll dive into the fascinating story behind Canine Collection, explore the challenges Stephnie has faced, and uncover her ambitious plans for the future.

Key Highlights:

• A Unique Selling Proposition: Canine Collection specialises in eco-friendly and vegan-friendly products, including toys made from recycled t-shirts and harnesses crafted from plastic bottles. Stephnie is committed to providing affordable, high-quality items for dogs of all breeds and sizes.
• Marketing Magic: Leveraging social media platforms like Instagram and TikTok, Stephnie has created a strong online presence and even built a network of "dog reps" to promote her products. Her approach includes competitions, engagement tactics, and showcasing her own personality in the brand’s marketing.
• Early Success: Despite being a young business, Canine Collection has already been shortlisted for awards like the Great British Entrepreneur Awards and participated in major events such as Crufts just months after launching.

Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts.

For now, continue listening for the full story from Stephnie.

Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.

If you would like to be a guest on ScaleUp Radio, please click here:

https://bizsmarts.co.uk/scaleupradio/kevin

You can get in touch with Kevin here:

kevin@biz-smart.co.uk

Kevin's Latest Book Is Available!

Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up.

More on the Book HERE - https://www.esusgroup.co.uk/

Stephanie can be found here:

https://www.caninecollection.co.uk/

Resources:

Risk Roulette by Graham Ruddick - https://uk.bookshop.org/p/books/risk-roulette-the-surprising-reasons-why-some-businesses-work-and-others-fail-graham-ruddick/7642885?ean=9781398616059

The Diary of a CEO by Steven Bartlett - https://uk.bookshop.org/p/books/the-second-book-by-steven-bartlett-keep-it-to-yourself-steven-bartlett/7257436?ean=9781529146509

Clear Thinking by Shane Parrish - https://uk.bookshop.org/p/books/clear-thinking-turning-ordinary-moments-into-extraordinary-results-shane-parrish/7419840?ean=9781804947036

Surrounded By Idiots by Thomas Erikson - https://uk.bookshop.org/p/books/surrounded-by-idiots-the-four-types-of-human-behaviour-or-how-to-understand-those-who-cannot-be-understood-thomas-erikson/1880113?ean=9781785042188

Photo Circle app - https://www.photocircleapp.com/

CapCut - https://www.capcut.com/

Tamsin Broster - https://tamsinbroster.co.uk/

In this episode of ScaleUp Radio, Kevin Brent is joined by Inge Hunter, founder of Clue Content, a fast-growing content marketing agency blending video production, social media management, and data analytics. Inge shares the innovative ways Clue Content is helping scale-ups harness the power of organic social media through a data-driven, cost-effective approach. From her entrepreneurial roots to her vision of democratising social media marketing, Inge offers insight into both her business philosophy and her impressive growth strategies.

Key Takeaways:

• Unique Business Model: Clue Content offers a comprehensive content marketing package, combining a team of specialists with a proprietary data analytics tool that predicts content performance on social media.
• Funding and Team Culture: The company has successfully leveraged equity funding to drive rapid growth and technological innovation while creating a supportive, flexible work culture with a 4-day work week and ownership opportunities for employees.
• Entrepreneurial Vision: Inge’s journey includes an inspiring commitment to making organic social media a more predictable driver of growth for businesses, with a vision to invest in female entrepreneurs from disadvantaged backgrounds.

Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts.

For now, continue listening for the full story from Inge.

Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.

If you would like to be a guest on ScaleUp Radio, please click here:

https://bizsmarts.co.uk/scaleupradio/kevin

You can get in touch with Kevin here:

kevin@biz-smart.co.uk

grangerf@biz-smart.co.uk

Kevin's Latest Book Is Available!

Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up.

More on the Book HERE - https://www.esusgroup.co.uk/

Inge can be found here:

https://www.linkedin.com/in/ingehunter/

https://www.instagram.com/clue.content/

https://cluecontent.com/

Resources:

Masterclass app - https://www.masterclass.com/

HMRC app - https://www.gov.uk/guidance/download-the-hmrc-app

In this episode of ScaleUp Radio, Kevin Brent sits down with Kate Enters, the dynamic founder of ArtCan, a non-profit arts organisation designed to help artists find their voice and showcase their work beyond the traditional gallery system. Kate shares the remarkable story of ArtCan’s origins, its unconventional non-profit model, and the community it has built for artists seeking exhibition opportunities without gallery representation. With over 600 artists involved from 25+ countries, ArtCan has grown into a global community for artists, fostering an inclusive and supportive environment that empowers individuals to take control of their artistic careers.

We delve into Kate’s visionary approach to leadership, ArtCan’s unique volunteer structure, and the organisation’s plans for sustainable growth. She discusses the balance between flexibility and structure, aiming to keep ArtCan accessible to artists while also exploring monetization avenues such as corporate sponsorships and membership fees. Kate’s journey offers an inspiring look at how passion, adaptability, and a trust in her instincts have enabled her to build a thriving, artist-first network that challenges the status quo in the art world.

Key Topics:

1. ArtCan's Founding Vision and Unique Non-Profit Model
   • Discover how Kate founded ArtCan a decade ago as an inclusive alternative to the traditional gallery system, creating a space where artists without representation can exhibit their work.
   • ArtCan’s model eliminates sales commissions, with artists only paying small participation fees, making it a more accessible platform for emerging talent.
   • The organisation hosts 10-15 exhibitions per year, including a virtual gallery born from the pandemic, reaching audiences worldwide.

1. Volunteer-Driven Structure and Organisational Challenges

• ArtCan operates entirely with a volunteer team, including a board of trustees, coaches, and an advisory committee, all dedicated to supporting the artists.
• Kate explains the challenges of expanding the audience, securing funding, and planning to introduce membership fees to enhance ArtCan’s sustainability.

1. Kate's Approach to Leadership and Growth

• Emphasising flexibility and intuition, Kate promotes a leadership style that empowers artists to own their process while maintaining a consistent framework for ArtCan’s operations.
• She shares her aspirations to transition ArtCan’s business structure over the next few years, including creating paid roles for core volunteers and building a formal strategy around partnerships and funding.

1. Marketing and Community Engagement

• ArtCan leverages social media platforms like Instagram and LinkedIn to amplify its reach internationally and relies on word-of-mouth within the artist community.
• The organisation’s creative fundraising initiatives, such as its annual postcard exhibition and holiday art quiz, also contribute to community building and awareness.

Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts.

For now, continue listening for the full story from Kate.

Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.

If you would like to be a guest on ScaleUp Radio, please click here:

https://bizsmarts.co.uk/scaleupradio/kevin

You can get in touch with Kevin here:

kevin@biz-smart.co.uk

Kevin's Latest Book Is Available!

Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up.

More on the Book HERE - https://www.esusgroup.co.uk/

Kate can be found here:

https://www.linkedin.com/in/kate-enters-b685505/

https://www.linkedin.com/company/artcanorg/

https://www.instagram.com/artcanorg/

https://www.artcan.org.uk/

info@artcan.org.uk

Hi, I'm Granger Forson, and you can find me at [BizSmart Gloucestershire](www.bizsmart-gloucestershire.co.uk) or connect with me on [LinkedIn](https://www.linkedin.com). In this episode of ScaleUp Radio, I’m joined by David Sloly, co-owner of HarveyDavid, a technology-driven B2B marketing agency. Over the past 11 years, David has built a unique agency that combines tech, content, and AI to transform how clients engage their markets. We discuss the unplanned approach to growth that’s at the heart of his entrepreneurial philosophy—starting small, iterating quickly, and focusing on action over extensive planning.

David shares how HarveyDavid has structured its business model around selective client partnerships, high-quality delivery, and robust financial management. They work only with clients who align with their vision, avoiding traditional pitches and instead fostering long-term, mutually beneficial relationships. David also discusses their innovative approach to financial management, which includes separating funds for VAT, taxes, and daily operations to ensure a steady foundation for growth.

Our conversation takes a deep dive into AI's role in marketing. David’s latest venture, a groundbreaking AI-generated podcast sitcom called “Made in AI,” showcases the potential of AI in content production. He shares insights on how rapidly advancing AI is both challenging and reshaping the industry—raising ethical questions, creating new job possibilities, and bringing efficiencies previously unimaginable.

David’s advice for fellow entrepreneurs focuses on flexibility, resilience, and knowing when to delegate versus take ownership. He emphasizes the importance of maintaining direct control over core business functions, like new client acquisition, and advocates for a value-driven approach—one where creating meaningful connections with customers outweighs mere financial metrics.

Don’t miss this conversation packed with actionable insights and a unique perspective on the evolving world of marketing, AI, and agile business strategies. Join us as David highlights the importance of passion, timing, and keeping a close eye on market readiness. Whether you're a startup founder or an established business owner, David’s journey offers a fresh perspective on building and scaling with purpose and adaptability.

To ensure you don’t miss any inspirational future episodes, do subscribe to ScaleUp Radio wherever you like to listen to your podcasts.

So, let’s now dive into the inspiring journey of unplanning, AI-driven creativity, and resilient growth with David Sloly.

Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.

If you would like to be a guest on ScaleUp Radio, please click here:

https://bizsmarts.co.uk/scaleupradio/kevin

You can get in touch with Granger here:

grangerf@biz-smart.co.uk

Kevin's Latest Book Is Available!

Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up.

More on the Book HERE - https://www.esusgroup.co.uk/

David can be found here:

https://www.linkedin.com/in/sloly/

Resources:

The Incoming Wave by Mustafa Suleyman - https://uk.bookshop.org/p/books/the-coming-wave-transformative-technology-catastrophic-risk-and-the-greatest-dilemma-of-the-twenty-first-century-michael-bhaskar/7404168?ean=9781847927484

Made in AI podcast - https://madeinaipodcast.com/

Hi, I’m Granger Forson, business coach and host of ScaleUp Radio. You can find me at [BizSmart Gloucestershire](www.bizsmart-gloucestershire.co.uk) or connect with me on LinkedIn. In this episode, I’m joined by Dorian Kirk, founder of Art Hospitality, whose restaurant group journey has transformed from humble pop-up beginnings to a powerhouse of chef-led concepts across multiple cities. Dorian’s experience in the industry—starting at the age of 14 as a dishwasher—has nurtured a deep-rooted passion for culinary innovation and authentic leadership.

Dorian shares how he and his brother began Art Hospitality with just £500 and a single concept, expanding into a multi-brand group with six thriving restaurants. He emphasizes the importance of empowering talented chefs by offering ownership stakes, creating what he calls “Chef-preneurs.” This innovative approach has become the heartbeat of Art Hospitality, blending creativity with entrepreneurship to drive each new concept's unique flair.

One of the highlights of Dorian's journey is his ability to adapt under pressure. Faced with the pandemic’s challenges, Dorian quickly pivoted, investing in outdoor spaces and launching fresh concepts to not only survive but thrive. His dedication to his team and his relentless pursuit of excellence have helped Art Hospitality come out stronger, with plans for significant growth in the coming years, including expanding their Maneki Ramen brand and new ventures into pub and fine dining sectors.

Leadership has been a transformative aspect of Dorian’s journey. Transitioning from a hands-on chef to a strategic leader, he has implemented a culture where “the best ideas win” and empowered his team to take charge. With a keen focus on operational excellence and team growth, Dorian continues to drive Art Hospitality forward while remaining true to his values of quality, resilience, and creativity.

Join us for an inspiring episode filled with lessons on navigating growth, adapting to adversity, and fostering an innovative workplace culture. Dorian’s story of growth and empowerment is a powerful example of what it means to build not just a successful business, but a legacy.

To ensure you don’t miss any inspirational future episodes, do subscribe to ScaleUp Radio wherever you like to listen to your podcasts.

So, let’s now dive into the inspiring journey of resilience, creativity, and empowerment with Dorian Kirk.

Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.

If you would like to be a guest on ScaleUp Radio, please click here:

https://bizsmarts.co.uk/scaleupradio/kevin

You can get in touch with Granger here:

grangerf@biz-smart.co.uk

Kevin's Latest Book Is Available!

Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up.

More on the Book HERE - https://www.esusgroup.co.uk/

Dorian can be found here:

https://www.linkedin.com/in/dorian-kirk-9516b53b/

dorian@arthospitality.co.uk

Resources:

The E-Myth by Michael E Gerber - https://uk.bookshop.org/p/books/the-e-myth-revisited-why-most-small-businesses-don-t-work-and-what-to-do-about-it-michael-e-gerber/82114?ean=9780887307287

The Surrender Experiment by Michael A Singer - https://uk.bookshop.org/p/books/the-surrender-experiment-my-journey-into-life-s-perfection-michael-a-singer/3695367?ean=9781473621503

The Diary of a CEO podcast - https://stevenbartlett.com/doac/

Monday - https://monday.com/

In this ScaleUp Club Q&A episode of ScaleUp Radio, Kevin Brent speaks with Jane James, the founder of Little Voices, a company she started 17 years ago to help children find confidence through drama and singing. What began as a single location has grown into a successful network of over 30 franchisees, positively impacting the lives of more than 100,000 children.

In this episode, Jane shares the pivotal moments and challenges she faced while scaling Little Voices and answers questions posed to her by members of our ScaleUp Club audience. Some of the key topics discussed include:

• The early vision behind Little Voices and its mission to empower children.
• How Jane had to 'get out of her own way' to allow her business to grow, which meant learning to trust and empower others.
• The franchising journey, from launching the first pilot to expanding the network to over 30 franchisees.
• The significant challenges posed by COVID-19 and how the business adapted to survive and thrive.
• Jane's evolution as a leader, including how understanding herself and her team better has contributed to the company's success.

This is an inspiring conversation for anyone considering franchising as a growth model or looking to build a resilient business that can navigate unforeseen challenges.

Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts.

For now, continue listening for the full discussion with Jane.

Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.

If you would like to be a guest on ScaleUp Radio, please click here:

https://bizsmarts.co.uk/scaleupradio/kevin

You can get in touch with Kevin & Granger here:

kevin@biz-smart.co.uk

grangerf@biz-smart.co.uk

Kevin's Latest Book Is Available!

Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up.

More on the Book HERE - https://www.esusgroup.co.uk/

Jane can be found here:

linkedin.com/in/janemaudsley

https://littlevoices.org.uk/

info@littlevoices.org.uk

Welcome to another insightful episode of ScaleUp Radio, hosted by Granger Forson! You can find me at [www.bizsmart-gloucestershire.co.uk](http://www.bizsmart-gloucestershire.co.uk) or connect with me on LinkedIn.

In this episode, we dive into the fascinating journey of Helen Tanner, the founder of Data³, a data AI consultancy that’s been transforming businesses for over seven years. DataCUBE helps organisations untangle their data and unlock powerful insights, paving the way for leaner, more efficient operations.

Helen shares how DataCUBE pivoted from a traditional setup to an ultra-lean model by eliminating all non-essential roles like administration and marketing. Now, DataCUBE is run exclusively by technical experts and powered by cutting-edge automation tools. This shift allowed the company to focus on what they do best—delivering bespoke data solutions that help businesses scale without the typical overhead.

We also explore how DataCUBE’s success is built on being tech-agnostic, tailoring solutions to meet each client’s unique needs. Helen discusses their effective marketing strategies, from C-suite events to SEO, and why they ditched cold outreach entirely.

Throughout the episode, Helen reflects on her personal growth as a leader, the lessons she’s learned from scaling, and her vision for the future of AI-powered businesses. It’s a candid, inspiring conversation that will leave you rethinking how to leverage technology in your own business!

If you’re passionate about innovation, leadership, or the potential of AI, this episode is a must-listen. Tune in and get ready to be inspired by Helen’s journey to building a data-driven business for the future.

To ensure you don’t miss any inspirational future episodes, do subscribe to ScaleUp Radio wherever you like to listen to your podcasts.

So, let’s now dive into the inspiring journey of automation, efficiency, and innovation with Helen Tanner.

Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.

If you would like to be a guest on ScaleUp Radio, please click here:

https://bizsmarts.co.uk/scaleupradio/kevin

You can get in touch with Granger here:

grangerf@biz-smart.co.uk

Kevin's Latest Book Is Available!

Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up.

More on the Book HERE - https://www.esusgroup.co.uk/

Helen can be found here:

https://www.linkedin.com/in/helentanner/

helen@data-cubed.co.uk

Resources:

Million Dollar Leads by Alex Hormozi - https://www.waterstones.com/book/100m-leads/alex-hormozi/9781737475774

Million Dollar Offers by Alex Hormozi - https://www.waterstones.com/book/100m-offers/alex-hormozi/9781737475743

Solve For Happy by Mo Gawdat - https://uk.bookshop.org/p/books/solve-for-happy-engineer-your-path-to-joy-mo-gawdat/1350012?ean=9781509809950

Diary of a CEO podcast - https://stevenbartlett.com/doac/

In this insightful episode of ScaleUp Radio, your host Kevin Brent is joined by Vanessa Pozzali, the co-founder of Synthosys, a consultancy that specialises in unlocking the hidden aspects of organisations, including culture, leadership, and building high-performance teams.

Vanessa shares how Synthosys uses a unique "iceberg" model, focusing on the unseen yet critical elements that drive sustainable organisational success. Synthosys takes a deep dive into what she calls the 4C model, exploring collaboration, communication, clarity, and one crucial element she keeps under wraps! With this approach, Synthosys helps businesses transform their cultures and enhance leadership capabilities, making the invisible visible.

Key Discussion Points:

1. Synthosys' Approach to Organisational Culture:
   • Vanessa explains how they view organisations as icebergs, addressing the hidden, often ignored dynamics that affect long-term performance.
   • Synthosys assesses different culture types, using bespoke questionnaires to explore both conscious and unconscious company dynamics.
   • The consultancy implements tailored workshops, leadership programs, and coaching to align a company's culture with its core values.

1. Leadership Challenges and Development:

• Vanessa highlights the difficulties leaders face when transitioning from founder-led to team-driven cultures. Many leaders are promoted for their technical expertise, not leadership abilities, which can lead to challenges.
• She also discusses the critical role of emotional intelligence in leadership and how it can be developed through feedback and practice.
• Leaders need consistent support and supervision, especially to manage the feelings of isolation that can come with leadership roles.

1. Building High-Performance Teams:

• Synthosys emphasises the importance of trust as the foundation for delegation and effective teamwork.
• Vanessa touches on the importance of clear communication, including the need to share uncertainties and ambiguities, which fosters trust and cohesion within teams.
• She discusses the necessity of balancing a results-driven approach with employee well-being to ensure sustainable high performance, particularly in light of changing work preferences, such as the need for flexibility and remote work options.

1. Cultural Differences in Business:

• Vanessa also explores the influence of cultural differences on business dynamics, comparing the direct communication style in Italian businesses to the more diplomatic “sandwich” feedback approach common in the UK.
• Understanding these cultural nuances, she explains, is vital for effective leadership and communication, particularly in today’s global business landscape.

Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts.

For now, continue listening for the full story from Vanessa.

Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.

If you would like to be a guest on ScaleUp Radio, please click here:

https://bizsmarts.co.uk/scaleupradio/kevin

You can get in touch with Kevin here:

kevin@biz-smart.co.uk

Kevin's Latest Book Is Available!

Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up.

More on the Book HERE - https://www.esusgroup.co.uk/

Vanessa can be found here:

Vanessa’s Linktree: https://linktr.ee/vanessapozzali

Synthosys Linktree: https://linktr.ee/synthosys