Dental Protection Australia

Dental Protection Australia podcast, hosted by the Dental Protection advisory team.

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Latest Episodes

RiskBites: I have received an audit letter from a health fund/Medicare

RiskBites: I have received an audit letter from a health fund/Medicare

“Why me?” Dr Mike Rutherford and Dr Annalene Weston discuss why you may have received an audit letter.

Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/i-have-received-an-audit-letter-from-a-health-fund-or-medicare
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This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.
RiskMatters: David Hallett – Why are item numbers so important?

RiskMatters: David Hallett – Why are item numbers so important?

Join Dr David Hallett and Dr Annalene Weston in our latest RiskMatters podcast ‘Why are item numbers so important?’. This insightful discussion on dental item numbers will cover the appropriate use of the ADA glossary codes and in contrast their inappropriate use. Listen as we explore key topics such as why dental practitioners are audited by health funds and Medicare, how the process works and what the best possible outcomes are. Also, find out why dental records are important when it comes to verifying the claims you make.

1.25 – Who writes the Glossary?
1.56 – Health Funds and billing in a multi-appointment procedure
4.45 – Medicare regulation and the use of the Glossary codes
5.30 – Why was I selected for a Medicare or Health Fund audit?
11.35 – Upcoding
17.00 – Release of patient records to Health Funds
19.55 – Dental records and their importance in verifying claims
24.10 – Audit outcomes
31.05 – Potential consequences of a negative audit finding on your provider number
37.10 – Splitting treatment codes over Health Fund years
42.23 – Study model or working model?
46.10 – Treating friends and family members
CaseMatters: I though she knew what she was doing

CaseMatters: I though she knew what she was doing

Did you know that CaseMatters titles are genuine quotes from patient complaints that Dental Protection have assisted member with across the globe? 

The title of this CaseMatters podcast is “I thought she knew what she was doing’ which involved the provision of cosmetic veneers.   When a breakdown in communication unexpectedly occurred, the unfortunate result was a complaint to the regulator, a regulatory caution and a legal compensation claim. 
RiskBites: Assault, Battery and Trespass

RiskBites: Assault, Battery and Trespass

In this episode of RiskBites Senior dentolegal consultant Dr Annalene Weston and Dental Protections inhouse lawyer Helen Harbourne discuss a particular type of allegation being increasingly argued in compensations claims, this being assault battery, and trespass. 

Listen in as Annalene and Helen discuss what these terms mean in the eyes of the law and how you can avoid being subject to such accusations.  
Risk Matters: The road less travelled

Risk Matters: The road less travelled

Join Dr Annalene Weston, Senior Dentolegal Consultant at Dental Protection and Associate Professor Dr Matthew Hopcraft in this personal and informative episode of Risk Matters, titled “The road less travelled”. 

Listen in as Annalene and Matt revisit his early introduction into dentistry, talk through his illustrious career and explore different ways in which we can use our dental degree, based on their own journeys through the profession.
RiskBites - The Tipping Point - I told you already

RiskBites - The Tipping Point - I told you already

Join Dentolegal consultant Dr Simon Parsons and Senior Dentolegal consultant Dr Annalene Weston at Dental Protection, as they consider that in point in time where a patient moves from being a disgruntled patient to a complainant.

In this episode Simon recalls a case where a dental practitioner placed six veneers and despite feeling like he had done everything right and the case was a success, his patient was unforgiving when unexpected issues arose. 
RiskBites - The Tipping Point - Do first responses really matter

RiskBites - The Tipping Point - Do first responses really matter

Join Dr Annalene Weston, Senior Dentolegal consultant at Dental Protection and Case Manger Kristin Trafford Wiezel as they consider that point in time when a patient moves from being a disgruntled patient to a complainant.

In this episode Kristin and Annalene discuss a case that highlights the difficulties encountered by practitioners when dealing with complaints, acknowledging that at times these complaints can feel more like a personal attack. In these situations, Annalene and Kristin remind us that during these times our initial ‘emotional response’ is often not the best response.
RiskBites - The Tipping Point - It’s not always about the treatment

RiskBites - The Tipping Point - It’s not always about the treatment

Join Case Manager Anita Kemp and Dr Annalene Weston, Senior Dentolegal Consultant at Dental Protection as they discuss some of the reasons that can sit behind a complaint. You may be surprised to hear that it is not always related to treatment.

Listen in as Anita and Annalene talk through a case, where the issues that led to a complaint were instigated before the practitioner even met the patients.
RiskBites - The Tipping Point - Consent Counts

RiskBites - The Tipping Point - Consent Counts

Join Case Manager Kristin Trafford Wiezel and Dr Annalene Weston, Senior Dentolegal Consultant at Dental Protection, as they consider an allegation of treatment without consent through the lens of two cases from the Dental Protection Vault.

Listen in as Kristin and Annalene identify and explore the tipping point in both cases – a moment in time when a patient moves from being a disgruntled patient to a complainant.

Bio of Dental Protection Australia

Dental Protection Australia podcast channel, where dental practitioners across Australia can find valuable insights and guidance on the key dentolegal risks and issues they face. Hosted by the Dental Protection advisory team, this podcast aims to provide dentists with the necessary knowledge and resources to navigate the complex legal and ethical considerations in their practice.

The Dental Protection advisory team, comprised of experienced professionals, shares their expertise to assist dental practitioners in delivering safe and high-quality care to their patients while mitigating dentolegal risks. Through engaging discussions, they address current dentolegal challenges and provide practical recommendations to help dentists steer clear of potential pitfalls.

In addition, the RiskBites series offers concise episodes that focus on specific issues impacting the dental profession. These short episodes deliver bite-sized guidance, allowing dental practitioners to stay informed and take proactive measures to address emerging dentolegal concerns.

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